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My Problem with my local Ulta store.....

Thursday, September 25, 2014

Hey Everyone.....

I had ANOTHER ridiculous experience at Ulta today that prompted ANOTHER email to their corporate office.

Here's what I wrote.....

I believe this may be my 3rd email complaining about the Spartanburg SC store. The first and second complaints have been ignored.

I went in today, made a purchase and attempted to use a birthday coupon for the free mascara. Of course, in classic style of that store, you were out of the mascara. That store is ALWAYS out of product. I can't tell you how many times I've went in for something, it's out of stock, some clueless SA stays it will be in next week, next week comes and its still not in. It's hilarious at this point. I wasn't offered any other gift, other than come back on Monday to see if some will arrive. When I expressed to displeasure with "****", she dismissed as not being her problem but Ulta's problem, in so many words. She's really a sweet lady in the times I've dealt with her, but very uneducated on products in the store.

I  have had to email Ulta twice for that birthday gift coupon, I finally receive it and I can't use it. At this point, I see no use in patronizing that Spartanburg store. I've had countless problems, from not being spoken to, to being ignored, to out of stock product, clueless SAs....the list goes on. I was in there about to two weeks ago and a lady came up to me and said "Do you shop here often because I feel uncomfortable, someone just call for security when I walked up to a SA to ask a question?" I didn't know what to say to her. I told her I did shop here because there is no Sephora near and I didn't have a choice. She said to me "Why still shop here?" Now that I look back at it, she was absolutely right. I can't continue to give that store or Ulta the valued coins I make. I mainly go in to check out the prestige items but I shop the drugstore side more often than not. I've been beauty blogging for 8 years and scoping out new products first hand is part of the business. I hope that Ulta Spartanburg gets it together. Its shame it is so shabby being it has a great location and offers products not found in a 30 mile radius. As for me, I'm done. I won't be visiting again.

And the truth is....I can't do Ulta anymore. One of the main reasons is that my local store sucks but also if you are not spending enough in there, you don't reap the rewards of the Ulta Rewards system. Buying alot or buying prestige items is how you receive the coupons, discounts, and etc. What if I was in there really shopping up the prestige side and being treated like this? I would be HELL HOT. But I probably would not find what I was looking for anyway, they stay out of stock of EVERYTHING.

***UPDATE 10/3/2014***

After a week's wait, I finally received an email from Ulta apologizing for the incident and offering 200 loyalty points to my account. I still think that its a shabby way to handle such a situation, but what you do expect? You can't even use 200 points until you get to 250 points. SMH!!

What do ya'll think??


vixen87 on 10:43 AM said...

I have to say I experience the same issues wit Ulta. I used to call the store to make appointment to get my brows done at the benefit booth and everytime I call I'm usually put on hold for at least 20 minutes or the sales associate would tell me to call later. I also had an incident where I was looking for a product and approached one sale associate who told me she was on her way to lunch and another one told me they didn't carry the product even though I showed her the product on the Ulta website. Oh by the way I just happened to find it in the store about 30 minutes later.

AfricanOrchid on 6:12 PM said...

I love your blog. I definitely think you are better off spending your hard earned dough elsewhere if possible. It's a shame that they are pretty much the only prestigious cosmetics game in town. Hopefully they get their act together or a Sephora or something can come to the rescue. Thank goodness for the drugstore goodies. :-)